Introduction……………………………………………………………… ix
Chapter 1: Galaxy and Lee………………………………………………. 1
Chapter 2: Adrian Sees the Problem…………………………………… 9
Chapter 3: The Obstacles……………………………………………….. 17
Chapter 4: Denial………………………………………………………… 25
Chapter 5: Lee’s Response……………………………………………… 33
Chapter 6: Minimizing and Winning In Depth…………………………. 41
Chapter 7: The Model…………………………………………………… 55
Chapter 8: Preparing for the Team Meeting………………………….. 71
Chapter 9: The Next Conversation…………………………………….. 83
Chapter 10: One More Courageous Conversation…………………….. 89
Appendix………………………………………………………………… 103